Cool Milk vending machines Q & A
Q. What vending machine services do Cool Milk Vending offer?
A. Cool Milk Vending take care of everything including:
- Installation of the machine
- Replenishment of stock on a regular basis
- Collection of monies (except 'Self-fill Scheme')
- Repairing and fixing of faults
- Servicing and cleaning of the machine
- NO rental fee!
Q. What are the vending machines useful features?
A. Features that Cool Milk Vending offer are:
- Fully refrigerated
- Change given
- Glass front panel for ease of product selection
- Health Guard - By monitoring the internal temperature, the vending machine can cease to vend products that become too warm; safeguarding the health of the machines users!
- Not Available Times - If you wish, we can set restrictions on the times the machines will vend products to pupils; this is ideal for limiting the machines use during lesson time!
- Promotions - From time to time we may run sales promotions; great for promoting the healthy drinks to pupils!
Q. What sizes of vending machine are available?
A. Cool Milk vending machines are available in two sizes:
| Width | Depth | Height | Capacity | |
| Small | 32.5" | 32" | 72" | 250 units (approx) |
| Large | 43" | 32" | 72" | 450 units (approx) |
Q. Why is the location of the vending machines important?
A. The location of a vending machine is an important factor in the success or failure of the healthier drinks option.
It is a key requirement for the vending machine:
- To be placed in a highly visible, high footfall area
- To be easily accessible throughout the day
- To be near a suitable power supply
It is also advantageous to locate the machine in the catering area as this makes for easy access to fill, supervise and maintain the machines by catering staff.
It is not ideal for the machine:
- To be located in a room used to teach classes
- To be located in a room that is locked
- To be located in a quiet corner of the building
- To be located in a position that may disrupt dinner queues
- To be located in an area that hampers a school evacuation
- To be located in direct sunlight
- To be located in a poor ventilated position
Q. Who decides the layout of the machine?
A. The vending machine planogram is set to a default layout when first installed in a school. However, over the course of the first few weeks the planogram can be customised to meet the needs of the school based on sales during this period.
Q. What are the advantages of installing a vending machine?
A. Cool Milk vending machines advantages are:
- Vending machines can offer the facility to purchase a drink throughout the day, including times when other catering facilities are closed
- Vending machines can help reduce queues during busy times within the catering department by offering an alternative supply of healthy drinks
- Vending machines can give students the option to purchase a healthy drink when time restraints are a consideration
Q. Can the vending machine be turned off at different times throughout the day?
A. Yes! There are up to 4 different time periods that can be set, whereby the use of the machine may be restricted. There are also 3 choices of restriction:
- ALL SELECTIONS
- ONE TRAY
- SINGLE SELECTION
Q. Can promotional offers be programmed into the machine?
A. Yes! The machine can operate a price reduction offer called “Happy Hour”, “Happy Hour” start time, end time, and days of the week can be programmed into the system There are also 3 choices available:
- ALL SELECTIONS are available during “Happy Hour”
- ONE TRAY only is available during “Happy Hour”
- SINGLE SELECTION only is available during “Happy Hour”
"The Cool Milk vending machine has been really well received, with students responding to the school's commitment to being healthy."
Claire Stephenson, Cranshaw School.